Privacy Policy

Effective Date: 30th January 2025

Elevate Base Ltd (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you access our software-as-a-service platform (“Service”) through [www.elevatebase.co] (the “Site”).

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and company details.

Account Information: Login credentials, subscription details, and billing information.

Usage Data: Information about how you use the Site and Service, such as IP address, browser type, and device information.

Cookies Data: Information collected through cookies and similar tracking technologies (see our Cookies Policy).

2. How We Use Your Information

We process your personal data for the following purposes:

To provide and manage the Service.

To process payments and manage subscriptions.

To improve the functionality and performance of the Site and Service.

To communicate with you, including sending updates, invoices, and support responses.

To comply with legal and regulatory requirements.

3. How We Share Your Information

We may share your information with:

Third-Party Service Providers: Including Go High Level Inc, which powers certain aspects of our platform infrastructure.

Payment Processors: To process subscription fees securely.

Analytics Providers: To understand and improve user behaviour and experience.

Law Enforcement or Regulators: If required by law or to protect our legal rights.

4. Data Security

We implement reasonable technical and organisational measures to protect your data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the UK, including the United States, where Go High Level Inc and other service providers operate. We ensure such transfers comply with applicable data protection laws.

6. Your Rights

Under UK GDPR, you have the following rights:

Access: Request access to your personal data.

Correction: Request correction of inaccurate data.

Erasure: Request deletion of your data where applicable.

Restriction: Request limitation of data processing.

Portability: Request transfer of your data to another provider.

Objection: Object to processing for direct marketing purposes.

To exercise your rights, contact us at [[email protected]].

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: Email: [[email protected]].